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Call 01508 488408

info@norfolk-cottages.net

Contact Us

For any info or enquiries please feel free to call, email or simply complete the form below with your details/enquiry. If you wish to make a booking please remember to include which cottage you require, the dates and details of your party.

Our Terms & Conditions can be found at the bottom of this page for your reference.

Terms & Conditions

Alborough House Holiday Cottages

By paying your deposit or making full payment you agree to accept the terms and conditions detailed below and abide by them while staying at Alborough House Holiday Cottages. A copy of these accompanies your booking form.

Smoking is strictly prohibited within any of our accommodation. An ashtray is provided outside your accommodation so please use this and ensure all smoking materials are properly extinguished to prevent any risk of fire.

We guarantee to never overbook our accommodation and once your booking is confirmed by us we guarantee your holiday, subject to the terms below, but equally we expect you to proceed with your holiday and pay your balance on time.

     1. BOOKING CONTRACT

This Contract begins once we confirm availability to you and you make payment of a deposit (or payment in full if timescales require as per section 2). It is for short-term holiday rental only and is between Alborough House Holiday Cottages on one part and the person making the booking in the other part, and is subject to the booking conditions herein which must be complied with but which may be reviewed from time to time. The party leader must be at least 18 years of age at the time of booking and the booking form must list all names of the party and the ages of children.

The barns will be available from 4pm so please do not arrive before this time. The barns must be vacated by 10am on the day of departure. We commence cleaning of the barns at 10am and will need to access the barns from this time onwards.

Rates are inclusive of electricity, water and heating. We would ask that guests turn down room thermostats when they are not in the properties to help us keep our prices competitive and help our carbon footprint.

     2. PAYMENTS

Bookings are CONFIRMED on receipt of a of non–refundable deposit amount of 30% of the holiday cost if booking more than 8 weeks in advance. We reserve the right to vary this amount from time to time or if we feel the booking is risky. The full amount will be due on booking if the holiday start date is within 8 weeks. The balance of the rental will be due for payment EIGHT CALENDAR WEEKS prior to the holiday commencement date, the due date of that balance will be on the booking summary sent on confirmation of the holiday.

Failure to pay by the due date on the booking summary is a breach of contract. In this event section 3 below details our cancellation and refund policy.

Payment must be made by bank transfer (we do not accept card payments or cash). Cheques may be accepted so long as sufficient time is allowed for clearing these – if paying a deposit by cheque your booking is not confirmed until this has cleared. Details of how to make the transfer and reference numbers will be provided once we confirm availability for your booking.

     3. CANCELLATION:

Cancellations must be immediately notified to us by email, we also recommend calling us to make sure we are aware of the cancellation as soon as possible.

If cancellation notice is received between the time of your deposit being paid and the final payment being due (prior to 8 weeks) then we will re-open your booking slot while the deposit is retained. If we are successful in re-letting the property we will refund your deposit less a £25 administration charge. If the property cannot be re-let, then no refund will be made.

If cancellation notice is received for a booking where full payment has been made, we will re-open your booking slot while we retain your full payment. If the booking slot can be filled at the same rate, we will refund your booking less a £25 administration charge. In the event the same rate cannot be achieved or we have to take a shorter booking we will refund the amount of the reduced new booking less a £25 administration fee. For example, if you have paid £499 and we can re-let for £399 you would be entitled to a refund of £374 (£399-£25)

     4. CANCELLATION INSURANCE

Cancellation Insurance is not compulsory but we strongly recommend such insurance to protect your booking against insurable eventualities.

     5. OCCUPANCY

The occupancy as stated in the barn details is the maximum number of full size beds in the barn. We are happy for one or two cots to be added on top of the occupancy rate free of charge and subject to space, but only for children less than 2 years old and sleeping in a cot.

We have sofa beds available in both our barns, we are happy to allow maximum 2 children (under the age of 16yrs) to share a sofa-bed. We will provide a set of double bedding free of charge. We will try to be as accommodating as possible so please advise of your requirements prior to booking so we can confirm for you.

Occupancy/use of the property is solely for those named on the booking form.

     6. FORCE MAJEURE

If for any reason we have to cancel your booking in advance due to circumstances beyond our control, for example fire, flood, exceptional weather conditions, epidemics, destruction/damage/breakdown to the property or appliances (“force majeure“) you will be refunded the full amount of your booking. If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. No additional compensation, expenses or costs will be payable by us (we will not be liable for any consequential loss as a result of us cancelling your booking).

     7. LIABILITY

We, Alborough House Holiday Cottages, shall not be liable to you or your party for loss or damage to yourselves or your property regardless of how it occurs. You must take all necessary steps to protect and safeguard yourselves and personal property. Your vehicles are parked on our property entirely at your own risk. We recommend taking out appropriate holiday insurance to cover you while on holiday.

     8. CARE OF THE PROPERTY

You are responsible for the property and its contents and are expected to take all reasonable care to avoid damage/breakages. You must leave the property/contents in the same state of repair and in the same clean and tidy condition at the end of your period of hire as it was provided to you at the beginning. At the end of your hire, food and items left in the property will be disposed of.

We appreciate accidents do happen and we don’t charge for the odd plate or glass but please report breakages or damage immediately so they can be replaced or fixed for your continued enjoyment and in readiness for the next guests. We reserve the right to charge for any unreasonable breakages or damage to the property. Lost keys will be charged at £20 for a replacement set. We reserve the right to request a damage/cleaning deposit if we feel this is warranted.

     9. NUISANCE

You must not use the properties for any dangerous, offensive or noisy activities that may cause annoyance to the owners, neighbouring properties or other guests. Fireworks are not allowed given the horses in the surrounding fields. The owners reserve the right to terminate your stay if you or members of your party are causing a nuisance or are not treating the property and other guests with due respect. We ask that after 10pm guests keep noise levels to a minimum so as not to cause annoyance to other guests.

  10. BABY EQUIPMENT

Cots & highchairs are provided free of charge but can only be guaranteed if requested on the booking form. Cots and highchairs must only be used by children of appropriate age. You must provide you own bedding for cots (mattress provided) and any other baby equipment you require.

  11. WIFI

WiFi is provided free of charge for guests reasonable use. We are in a rural location and our broadband speeds are limited. Streaming video/data and online gaming will cause the WiFi to become very slow or stop. Please consider other guests and try to keep internet activity to simple web browsing and email. We cannot be held responsible for any WiFi outages or periods of degraded performance.

  12. DOGS

We welcome up to 2 small/medium sized dogs per barn but we must be advised at the time of booking as to the breed and number of dogs you wish to bring (as per the booking form you will be sent). We reserve the right to refuse certain breeds. Dogs are not to be left in the Barns unattended. A £20 additional charge is applicable per booking for those bringing pets. This is to ensure extra deep cleaning prior to our next guests arriving.

No equipment is provided for dogs; therefore we ask guests to bring their own bowls, beds, towels etc. As our location is rural there are plenty of quiet lanes to exercise your dogs, however please be mindful of neighbouring fields and animals within.

Please pick up after your dog at all times – deliberately not picking up after your dog will result in you being asked to leave with no refunds given. Children, not to mention other adults, should not be subject to the health risks associated with dog fouling.

Dogs are not allowed upstairs or in the bedrooms. Dogs should not have contact with soft furnishings or towels provided for guests; and are not permitted on the sofas. We will levy an extra cleaning charge if they have been on the beds or on the uncovered sofas. Any furnishings or property damaged by dogs will be charged to the guest. 

If you arrive with any dogs other than those declared to us on your booking form, your contract with us will become void with no liability on our behalf to refund any monies and you may be asked to leave.

 

Reviewed and updated: V1.1 – 23rd January 2017

 

Our Details

Alborough House
Valley Farm Road
Forncett St Mary
Norfolk
NR16 1JX

01508 488408

info@norfolk-cottages.net  

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